Refunds and Returns

REFUNDS

We do not Refund for incorrect choice but will happily offer an exchange or credit note if your garment/s isn't right for you. If you believe your garment is faulty, please return to us for assessment of the fault.  If your garment/s are deemed by us to be faulty, you will be offered a replacement, credit note or Refund.

RETURNS

If your Sinerji items arrive and are not the correct fit, please contact Head Office on phone number 1800 398 685, or via email at info[at]sinerji.com.au within 7 days of receiving your order.  Then return the garment/s in question to the address below for a replacement or Credit Voucher. All returns must be unworn. Please include a self addressed, pre-paid post envelope for your replacement item/s. Any returns that have been worn or do not include a paid return envelope may be rejected.

We do not refund for incorrect choice, but we want you to have the best experience of our beautiful label, so we will do our best to help you select a replacement item that will fit perfectly to your shape and style, or we will issue you with a Credit Voucher. 

If you receive an item that you believe is faulty, please contact us on 1800 398 685 and post back immediately. If it is deemed faulty you will be issued a Replacement, Credit Voucher or Refund.

We request that you post using Registered Post as we can not take responsibility for items lost in the post.

Please call us on 1800 398 685 for assistance with selecting the correct size.

SALE ITEMS:

Sale items are non-refundable and cannot be returned for Credit of any kind. We do not offer exchange on Sale items. 

Why is that? We don't hold excess stock. We don't produce items specifically for sales as some other brands do. Our sales are real. Our sale items are legitimate last items in a style. The sale item you are choosing will be available in limited numbers. Once we send it out to you, we cannot offer it to others.

We have sold you something at a true bargain price.

What we suggest if it didn't suit or fit-  Alter the garment to make it perfect for you. Don't sew? Use part of your mega savings to pay someone fabulous to alter it for you and make it yours forever. Or pass on your super bargain to someone you think it may work for as a present.

We will happily help you find the best fit and size before you purchase. 

The only time a refund or exchange is an option with sale items is if it is deemed to have a genuine fault.

POSTAL FOR RETURNS:

Sinerji Organic Clothing

330 Mons Rd,

Forest Glen

Qld 4556

AUSTRALIA